Gavin Emerson speaks at Informa

Gavin Emerson recently delivered a talk for FTSE 100 company Informa, on ‘Packing a Punch with Empathy’. He discussed some of the following : Why empathy is a significant strength in business Where empathy comes from What empathy is and its importance to teams Developing greater empathy   Some feedback… ”This talk changed my perception completely ”…

Behavioural Empathy

Behavioural empathy is the action of helping others and is sometimes called compassionate empathy. It involves not only sharing their emotion or distress to some degree, but to also consider from their perspective, why they might feel that way or how they might be perceiving a situation. In addition behavioural empathy is linked with an action…

Cognitive Empathy

Cognitive empathy is the ability to understand what another person might be thinking or what thought process they might be adopting. It can be in relation to seeking to  understand the other person because of activation of our emotional empathy systems or can function separately.  It generally involves the engagement of our active imagination, to…

Emotional Empathy

Emotional empathy is the ability to recognise and share the feelings of another person, and so to understand that person on a deeper level. It’s sometimes called “affective empathy” because it affects or changes you. It’s not just a matter of knowing how someone feels, but of feeling it with them. Neurological research suggests that…

FIGHTING SMART- ENCOURAGING STRATEGIC EMPATHY IN DISPUTES

Our approach to dispute resolution involves developing greater strategic empathy and conflict intelligence that dramatically transform disputes between people. What difference would it make in disputes, whether in your organisation or personally, if each party could really understand and value the others perspective? What if each person within a dispute viewed helping ‘the other side’ as being the fundamental foundation to…