Empathy & Compassion on closer investigation are made up of a number of different processes. Each process acts as part of a feedback system and can enable empathy and compassion to be turned on and off.

In many studies managers and workers acknowledge the importance of both empathy and compassion in the workplace yet often the understanding of what they actually are or how to enhance them is limited. Studies suggest that people believe that managers who demonstrate higher levels of empathy and compassion are rated by their employees as far better at their jobs. It has also been identified that levels of compassion between co-workers is equally (if not more) important for high functioning teams.